Terms of sale

What is sold

Starshine sells three things and three only. Flames: units used to support an artist on the platform. Promotion of a post: an artist pays for one of their posts to be shown, for three, seven or fourteen days, to people who listen to that kind of music. And a storage subscription: it raises a page’s file space from 10 to 50 gigabytes, and nothing else.

No outside brand buys space on Starshine. What is paid to be shown is music, and the advertiser is always the artist themselves.

Starshine does not sell artists’ products and takes no cut of their sales. Artist shops link out to their own sites: those purchases happen outside Starshine, on the seller’s terms, and bind only the seller.

Prices and payment

Prices are shown in euros. The publisher is under the French small-business VAT exemption: no VAT is charged, under article 293 B of the French general tax code.

Payment is made online at the time of the order, through Stripe. Your card details go straight to Stripe and are never stored by Starshine.

Cards are accepted everywhere. Depending on your country and device, Stripe may also offer a digital wallet or a local payment method: the ones open to you appear at checkout.

Purchases are charged in euros, including from a country that does not use them. If your payment method is denominated in another currency, the conversion and any fees are a matter for your bank.

Delivery

Flames are credited to the account immediately after payment is confirmed. The extra storage is opened just as quickly, and a promotion starts running as soon as payment is confirmed, for the chosen duration.

Right of withdrawal

You normally have fourteen days to withdraw from a distance purchase.

That right does not apply to digital content supplied immediately, where you have expressly requested immediate supply and acknowledged losing your right of withdrawal. This is the case for Flames, credited instantly.

This is why checkout asks you to tick a box before you confirm: it collects that request and that waiver. Without it, the order does not go through. The date and time of your agreement are kept with the order, and appear in the export of your data.

Until you tick that box, your fourteen days run as normal.

The storage subscription follows the ordinary regime: it can be cancelled at any time, taking effect at the end of the current period. It is offered monthly or yearly, as you prefer, and the guarantee below adds to the right of withdrawal without replacing it.

A promotion runs from the moment it is paid for, for a duration you chose: it falls under the same regime as Flames, and the same checkbox comes before it.

Refunds

The storage subscription is refunded in full on request within thirty days of the charge, with no reason required. Write to the contact address given in the legal notice, and the refund goes back to the original payment method.

A refund ends the subscription immediately, not at the end of the current period: since the refunded period is no longer owed, the extra storage stops applying on the day of the refund. That is the only difference from an ordinary cancellation, which lets the period already paid for run to its end.

A promotion that has already run is not refunded: it was shown. One paid for but never shown is refunded in full.

In both cases nothing is deleted: the theme, the page blocks and the workspace are kept as they are, and come back exactly as they were on a new subscription.

This commitment covers both plans, monthly and yearly. It is broader than the statutory right of withdrawal, which it does not replace.

Flames already given to an artist are neither taken back nor refunded: the gesture has done its work.

For an incorrect charge, a double charge, or prolonged unavailability of a paid service, contact us: we will look into it and put it right.

Complaints

Any complaint about a purchase goes to hello@starshine.fm. Give the e-mail address of the account concerned and the date of the purchase: those are the only two things needed to find it.

We reply within fifteen days. A wrong charge, a double charge, or a paid service left unavailable are put right without your having to invoke anything.